Business information
Luxeparel
Mechelsesteenweg 26
2018 Antwerpen
Belgium
E-mail: info@luxeparel.com
Phone Number: +32 472 84 78 84
BE0742.506.987
IBAN: BE29 3771 1843 9764
Article 1: General provisions
The e-commerce website of Luxeparel provides its customers with the option of buying products from its webshop. These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of Luxeparel, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions.
Article 2: Price
All prices listed are expressed in EURO, VAT is not charged on second-hand items. Import duties are for the consumer. The final price will be calculated after the shipping address is filled in.
The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.
If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.
Article 3: Product information
Luxeparel tries to make sure product pictures and descriptions are as accurate and up to date as possible.However, please be aware that the image and color quality may vary from the actual product. If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.
Article 4: Online purchases
After you submit your order, you will be referred to the secure payment page of our website and will be requested to pay for your order. You will receive an electronic order confirmation on your screen and per e-mail when your payment has been made.
The Customer may choose between the following payment methods:
- iDeal
- Sepa
- Bancontact
Article 5: Delivery and shipping
Luxeparel ships all articles insured. Insured shipping to Belgium costs 6 euro. Insured shipping to The Netherlands, Germany, Luxemburg and France costs 15 euro. Insured shipping to other countries in Europe costs 30 euro and insured shipping to countries outside Europe costs 60 euro.
As soon as your order is shipped, you will receive an email indicating your order tracking number and a link to the courier’s website. With this service you can track your order.
Unless otherwise agreed or explicitly determined otherwise, the articles shall be delivered to the Customer’s residence within 15 days of receipt of the order. We are not responsible for the duration of the delivery.
If the item you ordered is not available we will contact you the same day.
Article 6: Returns
Luxeparel accepts returns only on clothes and shoes within 5 days for money back. The period starts the day you receive your order. Return requests will not be accepted after this period. Remember, all the items of Luxeparel are secondhand and can have signs of wear. All signs of wear are described on the article page. Luxeparel will only accept returns when the article comes back in the exact same condition as described on the article page. The article has to be unused and come back in the same packaging and with all delivered attributes of the article (dust bag, cards, box, etc.).
Luxeparel does not accept returns for bags, accessories and sale items! All sale purchases are final.
Please allow 14 days from receipt of the return for the refund to be completed.
The return delivery cost is at full expense of the customer.
If our exchange and returns conditions are not met, we reserve the right to not take the item back. To exercise the right of return the Customer must notify info@luxeparel.com within 2 days of delivery in an unambiguous statement about their decision to withdraw from the agreement. You will receive further postal information if the items are accepted by our customer service for returns.
Article 7: Intellectual and industrial property rights
You must fully and unconditionally respect all intellectual and industrial property rights resting on the products delivered by Luxeparel. Luxeparel does not guarantee that the products delivered to you do not infringe on any (unwritten) intellectual and / or industrial property rights of third parties.
Article 8: Guarantee for authenticity
Luxeparel guarantees that the products are authentic. If you have purchased an item from Luxeparel and have doubts about authenticity, please contact Luxeparel. Luxeparel can then have the item authenticated for authenticity by a third party. The costs are for the customer.
Article 9: Copyright / Copyright
On all images or parts of images that are available on this website without the express permission of the author, copying of prints or complete sections of the text of downloaded documents is strictly prohibited by copyright.
Terms & Conditions for Consignors:
Please read our terms and conditions for consignors here