Frequently asked questions
Everything you need to know about shopping with us, visiting the store, and how consignment works.
Store information
What are your opening hours?
We’re open Tuesday through Saturday, with slightly longer hours on Saturday:
- Monday: Closed
- Tuesday–Friday: 11:00–18:00
- Saturday: 10:00–18:00
- Sunday: Closed (except the first Sunday of each month, when we’re open 12:00–17:00)
Where is your store located, and how do I get there?
You’ll find us at Mechelsesteenweg 26, 2018 Antwerp, right in the heart of the city. Street parking can be tight given our central location, but Parking Nationale Bank is a 30-second walk away. Public transport is your easiest bet: tram and bus stops are right around the corner.
What if the door is closed when I arrive?
Just ring the bell. We’ll open up and welcome you in.
Can I schedule a private shopping appointment?
Absolutely. If you’d prefer a more personal experience or need styling advice, reach out to us at shop@luxeparel.com to book a time that works for you.
Consignment: selling with us
How does consignment work?
Consignment means we sell your items for you. You bring in your pieces, we handle authentication, pricing, photography, and sales. Once an item sells, you get your share after the 14-day return window closes. We pay out once a month via bank transfer.
What are your commission rates?
- Selling price under €300: You receive 55%
- Selling price between €300–€2000: You receive 60%
- Selling price between €2000–€3000: You receive 70%
- Selling price above €3000: We discuss commission together based on the item
These are the best rates in Antwerp.
What happens if my item doesn't sell?
If an item hasn’t sold after the agreed consignment period (typically 3–6 months), you can pick it up, extend the period, or we can donate it on your behalf to a partner charity.
Can I consign anything?
We’re selective. We take designer and luxury pieces in excellent condition, things we’d confidently put our name behind. Seasonal items should come in at the right time (winter coats in autumn, not summer). If you’re unsure you can email or Whatsapp us before coming in.
Do you buy items directly from consignors?
No, we don’t purchase pieces outright. Everything works on consignment: we sell on your behalf, and you’re paid your share once the item sells and the 14-day return window closes. This means we don’t offer upfront cash or buy-out options for consigned pieces.
Shipping & delivery
What are the shipping costs?
We ship worldwide. Shipping costs depend on your destination and the size of your order. They’re calculated automatically at checkout.
How long does delivery take?
Delivery time depends on where you are. We ship within 2 business days of your order. From there:
- Belgium: 2–3 days
- Europe: 3–7 days
- Worldwide: 7–14 days
You’ll receive a tracking number once your order ships.
Do you ship internationally?
Yes, we ship everywhere.
Returns & exchanges
Can I return items?
Yes. You have 14 days from the delivery date to return items if they’re not quite right. Items must be unworn, undamaged, and in their original condition with tags still attached. You’ll get a store credit coupon for the amount paid.
How do I return something?
Email us at shop@luxeparel.com with your order number, and we’ll send you return instructions. You’re responsible for return shipping costs unless the item arrived damaged or defective.
What if my order is damaged or defective?
Contact us immediately at shop@luxeparel.com with photos of the issue. We’ll arrange a return and issue a full refund, including original shipping costs.
Can I exchange an item?
We don’t do direct exchanges, but you can return your original item and place a new order for what you’d prefer. If you’re unsure about sizing or fit, reach out before ordering! We’re happy to provide measurements or styling advice.
Care & maintenance
Do you offer care instructions for items?
Yes. With every purchase, we include a care card with tips on how to maintain your piece. For specific questions about cleaning, storage, or repairs, reach out! We’re happy to point you toward trusted specialists in Antwerp.
Can you recommend someone for repairs or alterations?
We work with trusted craftspeople for leather goods, tailoring, and jewelry repairs. Ask us in-store or via email, and we’ll connect you with the right person.
Gift cards & special services
Do you offer gift cards?
Yes. Gift cards are available both online and in-store, in any amount you choose. They’re valid for one year and can be used for anything in the shop or on the website. The perfect gift for someone with impeccable taste.
Do you offer personal shopping or styling services?
Absolutely. Whether you’re building a capsule wardrobe, looking for a statement piece, or just want a second opinion, we’re here to help. Book an appointment at shop@luxeparel.com, and we’ll make time for you.
Rental
How long can I rent a piece?
The standard rental period is 4 days. Want to rent for longer? Contact us at shop@luxeparel.com, extension is possible upon request.
How much is the deposit?
The deposit varies per piece and is listed on the product page. It is fully refunded within 48 hours after return, provided the piece is returned undamaged.
What if I damage or stain the piece?
Minor wear from normal use is on us. In case of visible damage or stains, repair costs will be determined based on a quote from our dry cleaner. We always communicate this in writing before any deduction from the deposit.
Is the piece clean when I receive it?
Always. Every piece is professionally cleaned by our external dry cleaner before each rental.
Can I cancel my reservation?
Up to 48 hours before the pick-up date: full refund. Within 48 hours: the rental fee is retained, the deposit is refunded.
How do I pick up and return the piece?
You can pick up and return your piece in store at Mechelsesteenweg 26, Antwerp, during opening hours. Shipping is also possible, delivery and return costs are at the expense of the renter.
Still have questions?
Email us at info@luxeparel.com
or DM us on Instagram @luxeparel.
We respond within 48 hours.