These terms and conditions are presented to you during the intake process via our Circle Hand consignment management system. By digitally accepting these terms in Circle Hand, you confirm that you have read, understood, and agree to all provisions outlined below.
Luxeparel, represented by Ellen Ryckx (managing director), hereinafter referred to as: “Luxeparel” or “the consignee”.
Pulse Collective BV (BE1005.386.192) trading as Luxeparel
Mechelsesteenweg 26, 2018 Antwerpen, Belgium
E-mail: consignment@luxeparel.com
The consigner transfers items to Luxeparel on a consignment basis for the purpose of sale in the physical store, through the webshop, and through external sales platforms such as Vinted, Vestiaire Collective, and similar marketplaces.The consigner remains the owner of the items until the moment of sale to a third party.
Luxeparel exclusively accepts high-quality designer fashion items, including clothing, shoes, bags, and accessories such as scarves, belts, and jewelry.
Luxeparel only accepts items that meet the following minimum quality standards:
All items must be clean, free from damage, free from stains, and fully functional. Luxeparel reserves the right to refuse items that do not meet these criteria.
For certain luxury items, particularly bags from brands such as Hermès, Chanel, Louis Vuitton, Dior, and similar, Luxeparel may require an authentication check via Entrupy.
The costs of €35 for the Entrupy authentication are fully borne by the consigner. The consigner pays the amount of the Entrupy credit in advance to Luxeparel, after which the authentication is performed.
If an item is assessed as not authentic by Entrupy, the item will not be accepted on consignment and will be immediately returned to the consigner. The paid Entrupy credit will not be refunded to the consigner as Luxeparel has used the credit. The consigner bears full responsibility for offering a non-authentic item.
During the intake of items, Luxeparel inspects each item for condition, quality, and authenticity. Accepted items are photographed and registered in the Circle Hand consignment system. The consigner receives an intake confirmation via Circle Hand containing a list of accepted items, description per item, estimated selling price as outlined in Article 4, and applicable commission structure.
For clothing and shoes (seasonal items):
For bags and accessories (non-seasonal items): Intake is possible throughout the entire year.
The consigner remains the owner of the items at all times until the moment they are effectively sold to an end customer.
The selling price of each item is determined by mutual agreement between the consigner and Luxeparel, taking into account the brand and model, condition of the item, market value and demand, as well as season and trends. Both parties must agree on the established selling price.
For certain items such as bags and accessories, Luxeparel mentions the estimated retail price (original new price) on the website as a reference for buyers.
Items accepted during the intake periods remain for sale until the end of the sales period of the relevant season. Spring and summer collection items (intake February to April) are available for sale until the end of July after summer sales. Fall and winter collection items (intake August to October) are available for sale until the end of January after winter sales.
Bags and accessories remain for sale for 6 months from the date of intake, unless sold earlier.
After 2 months of exposure in the store and webshop, Luxeparel has the right to propose a price reduction of 30% to 50% on the original selling price. Procedure: Luxeparel contacts the consigner via email at consignment@luxeparel.com with the price reduction proposal. The consigner has 7 days to respond. If the consigner agrees, the item remains in the store at the reduced price until the end of the sales period. If the consigner does not agree, the item must be collected within 2 weeks by the consigner as outlined in Article 6.3.
Further price reductions during sales periods or due to market conditions only occur by mutual agreement between Luxeparel and the consigner.
After the sales period ends as defined in Articles 5.1 and 5.2, Luxeparel contacts the consigner via email at consignment@luxeparel.com to arrange an appointment for collecting unsold items. After the sales period ends, Luxeparel contacts the consigner via automated email from the Circle Hand system to consignment@luxeparel.com to arrange collection of unsold items.
The consigner has 2 weeks from the date of contact by Luxeparel to collect unsold items at the store located at Mechelsesteenweg 26, 2018 Antwerp during opening hours. Opening Hours: Tuesday through Friday from 11:00 to 18:00, Saturday from 10:00 to 18:00, and the first Sunday of the month from 12:00 to 17:00.
If the consigner does not collect the items within the 2-week period, Luxeparel sends a reminder via email with an additional deadline of 1 week. After this additional week passes without response, the items are considered abandoned by the consigner. Luxeparel donates these items to a charity of its choice, and the consigner can no longer claim the items or any compensation.
Upon sale of an item, the consigner receives a percentage of the effective selling price including any discounts according to the following scale:
Example: A bag sells for €1,500. The consigner receives €1,500 x 60% = €900. Luxeparel receives €1,500 x 40% = €600.
The commission is calculated based on the effective selling price, meaning after any discounts have been applied.
Example: Original price is €1,000 with a 60% commission rate. Selling price after 30% discount is €700. The consigner receives €700 x 60% = €420.
Items sold via external platforms such as Vinted, Vestiaire Collective, and similar follow the same commission structure as stated in Article 7.1. Any fees charged by these platforms to Luxeparel are borne by Luxeparel and not charged to the consigner.
Luxeparel pays the consigner monthly for all items sold in the previous month, taking into account the legal 14-day return period for customers. Payment Date: The first business day of the month for sales from the previous month that have passed the 14-day return period.
Example: An item sold on February 5th has a return deadline until February 19th. This sale will be paid out on March 1st (or the first business day). An item sold on February 20th has a return deadline until March 6th. This sale will be paid out on April 1st (or the first business day).
Payment is made exclusively via bank transfer to the bank account (IBAN) provided by the consigner at intake. Cash payments are not possible.
If the consigner collects unsold items before the regular payment date, already sold items are not paid out early but follow the normal monthly payment cycle as outlined in Article 8.1.
With each payment, the consigner receives a detailed overview via Circle Hand containing sold items with descriptions, selling price per item, applicable commission percentage, consigner amount per item, and total payment amount.
Luxeparel commits to storing and handling the items with the necessary care, as a diligent merchant would.
Theft by break-in:
In case of theft by break-in (burglary, forced entry, outside opening hours), this is considered force majeure. Luxeparel will compensate the consigner with 50% of the commission that would have been due based on the agreed selling price. The consigner bears the remaining 50% of the risk.
Example: A bag with an agreed selling price of €1,000 and a 60% commission rate (€600 for consigner) is stolen during a break-in. Luxeparel compensates the consigner with 50% × €600 = €300.
Theft by shoplifting:
In case of theft during opening hours (shoplifting), this is considered an inherent risk of consignment retail. Luxeparel takes all reasonable security measures including attentive staff, security cameras, and theft prevention protocols. Luxeparel will compensate the consigner with 50% of the commission that would have been due based on the agreed selling price. The consigner bears the remaining 50% of the risk.
What constitutes damage:
Damage means any physical harm to items that reduces their value or sellability, including but not limited to: stains, tears, scratches, broken hardware (zippers, clasps, buttons), irreversible marks, burns or heat damage, structural damage to bags or shoes, and damage from improper cleaning or treatment.
Damage caused by Luxeparel or staff:
If damage occurs through negligence or improper handling by Luxeparel or its staff (e.g., spilling coffee on a garment, breaking a zipper during photography, damaging an item during cleaning), Luxeparel is fully liable and compensates the consigner for 100% of the agreed commission amount the consigner would have received at the agreed selling price.
Normal wear and tear – NOT considered damage:
The following do not constitute damage under this article and are considered normal consequences of display in a retail environment:
In case of loss or destruction due to force majeure including fire, flooding, natural disasters, riots, war, and similar unforeseeable and unpreventable events, Luxeparel is not liable and offers no compensation.
In case of dispute regarding the cause of damage, theft, or loss, the burden of proof rests with the party claiming the other party’s liability. Luxeparel keeps photographic documentation of items at intake which may serve as evidence of the item’s original condition.
Luxeparel has the right to:
Luxeparel commits to:
Important changes requiring consigner contact include:
The consigner guarantees that:
If it appears that a sold item is not authentic or if a third party claims rights to an item, the consigner is fully liable towards Luxeparel and the end customer. The consigner compensates all damage, costs, and losses that Luxeparel suffers as a result, including legal costs, refunds to customers, and reputational damage. Luxeparel has the right to reclaim already paid amounts from the consigner.
Luxeparel processes the personal data of the consigner including name, address, email, phone number, and bank account number in accordance with the General Data Protection Regulation (GDPR). Purposes: management of the consignment agreement, communication about items and sales, payment of commissions, and compliance with accounting and tax obligations.
Personal data is retained during the duration of the cooperation plus 7 years after termination in accordance with tax retention obligations.
The consigner has the right at any time to request access to their personal data, request correction of incorrect data, and request deletion after the retention period expires. Requests can be directed to: consignment@luxeparel.com.
Luxeparel treats all financial information including selling prices, commissions, and payments of the consigner as strictly confidential and does not share this with third parties unless legally required.
This agreement applies per item for the duration of the sales period as defined in Article 5, unless the item is sold earlier or collected by the consigner.
The consigner can collect items early before the end of the sales period by submitting a written request via email to consignment@luxeparel.com and collecting items within 2 weeks after approval by Luxeparel. Already sold items are paid out according to the normal cycle as outlined in Article 8.1.
Luxeparel can return items early to the consigner if the condition of the item deteriorates including stains or damage, the item is repeatedly returned by buyers, or there are other valid reasons. The consigner is notified in writing via email and has 2 weeks to collect the items.
Both parties can terminate the general cooperation relationship at any time by providing written notice via email to consignment@luxeparel.com. Upon termination, items already on consignment remain subject to this agreement until the end of the sales period. Already sold items are paid out normally. Unsold items are returned to the consigner.
All items accepted on consignment must remain with Luxeparel for a minimum period of 2 months from the date of intake. If the consigner wishes to collect items before the end of this minimum period, an early collection fee of €50 per item will be charged. This fee compensates for the administrative costs, photography, cataloging, and marketing efforts already invested in the items.
This agreement is governed by Belgian law.
In case of disputes, the courts of the judicial district of Antwerp, Antwerp division have exclusive jurisdiction.
The parties commit to first seeking an amicable settlement in case of disputes before undertaking legal action.
Amendments to this agreement are only valid if agreed upon in writing by both parties via email to consignment@luxeparel.com.
If one or more provisions of this agreement prove to be invalid or unenforceable, the remaining provisions remain fully in effect. The invalid provision is replaced by a valid provision that approximates as closely as possible the intention of the original provision.
Please read our terms and conditions for buyers here.
By using the Luxeparel rental service, you agree to the following terms and conditions. We recommend reading them carefully before placing a reservation.
Mechelsesteenweg 26, 2018 Antwerp, Belgium
rental@luxeparel.be | luxeparel.com
Version 2.0 – 2025
Luxeparel
Mechelsesteenweg 26, 2018 Antwerp, Belgium
Email: rental@luxeparel.be
VAT number: BE1005386192
These terms apply to all rental agreements concluded through the Luxeparel website (luxeparel.com) or directly in store.
The rental service is only available to persons aged 18 or older.
Luxeparel reserves the right to refuse a reservation without stating a reason.
A reservation is only final after:
Luxeparel confirms your reservation within 24 hours of receiving the request.
Reservations can be made up to 4 weeks in advance.
Minimum rental period: 4 days. Rental periods are selected via an online calendar on the Luxeparel website.
The rental fee is determined per item and is visible on the product page of each rental piece. The rental fee is calculated based on the number of rental days (minimum 4 days).
Payment methods:
Payment is made online via the Luxeparel website through the available payment methods (Bancontact, Visa, Mastercard). The full rental fee is collected at the time of reservation.
Security deposit (pre-authorization):
At the time of reservation, a temporary hold (pre-authorization) of €500-€1,000 (depending on the item’s value) will be placed on your payment card. This amount is not charged but is temporarily reserved as security.
The hold is automatically released within 5-7 business days after the item is returned in good condition. If damage or late return occurs, the applicable costs will be deducted from this hold.
You will be notified of the exact pre-authorization amount during the checkout process.
Location:
All rental items are picked up and returned at the Luxeparel store:
Mechelsesteenweg 26, 2018 Antwerp
Opening hours:
Tuesday – Saturday: 10:00 – 18:00
Closed on Sundays and Mondays
Luxeparel offers two options: pick-up and return in store at Mechelsesteenweg 26, or shipping. In the case of shipping, all shipping costs are at the renter’s expense, both ways. The item will be shipped after full payment of the rental fee. The renter is responsible for safe return packaging. Luxeparel is not liable for loss or damage during transport.
Return deadline:
The renter must return the item on the agreed return date during opening hours.
Late return:
A late return fee of €25 per day will be charged for returns after the agreed return date. This amount will be deducted from the security deposit or invoiced separately.
If an item is not returned within 7 days of the agreed return date without communication, Luxeparel reserves the right to consider the item as lost and charge the full market value.
Condition documentation:
Upon pick-up, the renter signs a rental agreement confirming the condition of the item. Luxeparel documents the condition of each item photographically before and after each rental.
Luxeparel is not responsible for an item not fitting. The customer is responsible for checking the size information on the product page.
Free fitting appointments:
To ensure the perfect fit, customers can book a free fitting appointment at our store prior to making a reservation. During the appointment, you can try on items and receive styling advice.
To book a fitting appointment, contact us at rental@luxeparel.be or via our website.
Once a reservation is confirmed and paid, size exchanges are not possible.
The renter agrees to:
✓Wear the item exclusively for personal use and treat it with due care
✓Not wash, steam, iron, or clean the item in any way (post-rental cleaning is included in the Luxeparel service)
✓ Not alter, tailor, or modify the item in any way
✓ Not sublet, lend out, or transfer the item to third parties
✓ Wear no-show socks or nude undergarments with items that have direct skin contact
✓ Avoid contact of oil-based perfume, body cream, makeup, and spray deodorant directly on the item
Liability:
The renter wears the item at their own risk. Luxeparel is not liable for physical injury, allergic reactions, skin irritation, accidents, or other damage resulting from the use of the rented item.
Normal wear:
Minor wear resulting from normal, careful use is borne by Luxeparel and does not give rise to costs for the renter.
What is considered damage:
The following are considered damage, including but not limited to:
Damage assessment:
In the event of damage, repair costs are determined based on a quote from our external certified dry cleaner or specialist repair service. The renter will be notified in writing and the amount will be deducted from the security deposit or invoiced separately.
Luxeparel’s rental inventory is insured with KBC Insurance. Damage assessment and repair costs are determined in consultation with our insurer.
Total loss, theft, or non-return:
In the event of total loss, theft, or non-return, the renter is liable for the full market value of the item as determined by Luxeparel.
Theft:
In case of theft, the renter must file a police report within 24 hours and provide a copy to Luxeparel at rental@luxeparel.be.
Every item is professionally cleaned by a certified external dry cleaner before each rental.
The customer receives each item in excellent, cleaned condition.
Post-rental cleaning is included in the rental price. The renter does not need to clean the item themselves.
Cancellation by the renter:
Cancellation by Luxeparel:
If Luxeparel must cancel (e.g., due to unforeseen damage to the item), the customer will receive:
Refund processing:
Refunds are processed within 5 business days via the original payment method.
In cases of force majeure (illness, accident, event cancellation, pandemic, natural disaster, etc.), special cancellation rules apply:
If the renter cannot pick up the item due to force majeure:
The renter may cancel without penalty by providing:
In such cases, Luxeparel will issue a voucher equal to the full rental fee, valid for 12 months from the date of issue.
Cash refunds for force majeure cancellations are not provided, except in cases where force majeure occurs on Luxeparel’s side.
If Luxeparel cannot fulfill the rental due to force majeure:
The customer will receive a full cash refund within 5 business days.
Luxeparel is not liable for indirect damage, consequential loss, or lost profits in connection with the rental of an item.
Luxeparel’s liability is in all cases limited to the rental fee of the item concerned.
Luxeparel is not responsible for:
Luxeparel processes the renter’s personal data (name, address, email address, phone number, payment details) solely for the purpose of executing the rental agreement and related administration.
Data sharing:
Data is not shared with third parties outside the scope of this agreement, except where legally required (e.g., payment processors, insurance claims).
Data retention:
Personal data is retained for the legally required period (7 years for accounting purposes under Belgian law).
Your rights:
The renter has the right to access, rectify, and delete their personal data by contacting rental@luxeparel.be.
For more information, please refer to our privacy policy at luxeparel.com/privacy.
These terms are governed by Belgian law.
In the event of a dispute, the parties will first seek an amicable settlement.
If no agreement is reached, only the courts of the district of Antwerp have jurisdiction.
Luxeparel reserves the right to amend these terms at any time.
The most recent version is always available at luxeparel.com/rental-terms.
The terms in force at the time of reservation apply to each booking.
Questions about these terms?
Email: rental@luxeparel.be
Visit us: Mechelsesteenweg 26, 2018 Antwerp
Opening hours: Tuesday – Saturday, 10:00 – 18:00
Website: luxeparel.com
